
1) What is your organization’s
primary business?
❍ Advertising Agency/
❍ Public Relations
❍ CAD/CAM
❍ Graphic Arts Services
❍ Multimedia/Video
❍ Sales
❍ Finance
❍ College/University
❍ Higher Education
❍ K-12
❍ Manufacturing
❍ Medical/Dental
❍ Printers
❍ Prepress
❍ Publishing
❍ Transportation
❍ Corporate/In-plant, Non-
commercial In-house Graphic
Services
❍ Other:__________________
2) My primary job function is
(Check only one):
❍ Business Managemen (President,
Owner, VP, etc.)
❍ Communications/Publishing
Management
❍ Educational Management
❍ Management Information Systems
(MIS)
❍ Graphic Arts/Design Management
❍ Production Management
❍ Department Supervision/
Management
3) What is your influence on
purchasing decisions?
❍ Authority to evaluate and purchase
❍ Evaluate and recommend
4) Have you previously purchased an
Asanté product?
❍ Yes
❍ No
If yes, which product?
❍ Adapters
❍ Hubs
❍ Switches
❍ Software
❍ Other products
_____________________
5) Where did you purchase this
product?
❍ Reseller
❍ Direct from Asanté
❍ Distributor
❍ Mail Order
❍ Web
❍ Other:__________________
6) Types of workstation operating
systems:
❍ Mac OS
❍ Windows® 95/98
❍ Windows® NT/2000
❍ Linux
❍ UNIX
❍ MS DOS
❍ Solaris
❍ Other:__________________
7) Number of nodes on your
network:
❍ 2-10
❍ 10-50
❍ 50-100
❍ 100-500
❍ 500+
8) Type of network:
❍ LocalTalk
❍ Ethernet
❍ Fast Ethernet
❍ Gigabit Ethernet
❍ FDDI
❍ ATM
9) Type of network operating
systems:
❍ Novell NetWare
❍ Microsoft NT/2000
❍ AppleTalk/MacLAN Connect
❍ AppleShare
❍ UNIX/Linux
10)Types of network management
software:
❍ IntraSpection
❍ AsantéView
❍ SunNet Manager
❍ IBM NetView
❍ Optivity
❍ HP OpenView
❍ Other:__________________
Troubleshooting Tips
In the unlikely event your network is not operating
properly, follow the troubleshooting tips below.
■ Check your power connection. Is the green Power LED on? If
not, plug the power module into a different AC outlet.
■ Check your network cable. Is the green network Link LED on?
If not, try connecting a “known good”Ethernet network cable
between your hub and the adapter.You should see a Link LED
on your hub and your network adapter.
■ The maximum distance from any node (computer, printer,
hub, switch, etc.) is 328 feet or 100 meters. Be sure your
Category 5 UTP cable is not coiled, twisted or damaged.When
connecting the hub to a computer, be sure your cable is
wired for straight-through; pins 1, 2, 3 and 6 should be
matched pin-for-pin on both ends. Note that pins 3 and 6
must use the same twisted pair; these are typically
orange/white orange or green/white green.
■ Check your computer’s software. Check your operating
system manual for instructions on configuring your network
for file and print sharing.
Need more help?
Consult the Asanté website (www.asante.com) for
additional troubleshooting tips and frequently asked
questions (FAQ).You may also contact Asanté Technical
Support during standard business hours (7am to 6pm
MST, Monday-Friday).
Phone: 800-622-7464 or 801-566-8991
FAX: 801-566-3787
Product Specifications
Network: Auto negotiation of IEEE 802u Fast Ethernet (100BaseTX)
or IEEE 802.3 Ethernet (10BaseT)
Models: FH316 – 16 port 10/100 dual speed Fast Ethernet hub,
RJ-45 connectors
FS5016 – 16 port 10/100 Fast Ethernet switch,
RJ-45 connectors
Error Protection: Automatically isolates faulty ports (auto-partition and
reconnection)
Error Correction: Automatic polarity detection and correction
Expansion: Uplink port may be uplinked to additional hubs or switches
(switch selectable)
Power: 12 VDC (AC power module included)
Emissions: FCC Class B, CE
rating Environment
Temperature: 32-104
º
F (0-40
º
C)
Humidity: 10-95% (non-condensing)
Safety and Regulatory Compliance
FCC Compliance Statement
This hardware device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: 1) this
device may not cause harmful interference, and 2) this device
must accept any interference received, including interference that
may cause undesired operation.This equipment has been tested
and found to comply with the limits for a Class A computing
device in accordance with the specifications in Subpart B of Part
15 of FCC rules, which are designed to provide reasonable
protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in
a particular installation. If you suspect this equipment is causing
interference, turn your unit on and off while your radio or TV is
showing interference, If the interference disappears when you
turn the unit off and reappears when you turn the unit on,
something in the unit is causing interference.You can try to
correct the interference by one or more of the following
measures: 1) reorient or relocate the receiving antenna; 2)
increase the separation between the equipment and the receiver;
3) connect the equipment to an outlet on a circuit different from
that to which the receiver is connected; 4) consult the place of
purchase or an experienced radio/television technician for
additional suggestions. Any changes or modifications not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Safety Advisory
1. This product should be operated from the type of power
source indicated on the marking label. If you are not sure of
the type of power available, consult your dealer or local power
company.
2. Do not allow anything to rest on the power cord. Do not locate
this product where people will walk on the cord.
3. Never push objects of any kind into this product through
cabinet slots as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.
4. Do not attempt to service this product yourself, as opening or
removing covers may expose you to dangerous voltage points
or other risks. Refer all servicing to service personnel.
Visit Asanté at
www.asante.com
Main Corporate Telephone Numbers
800-662-9686 (Home/Office Solutions)
800-303-9121 (Enterprise Solutions)
408-435-8388
Technical Support
801-566-8991 (Worldwide)
Technical Support Fax
801-566-3787
Copyright © 2000 Asanté Technologies, Inc.
Asanté, the Asanté logo and FriendlyNET are
trademarks of Asanté Technologies. All other
brand names and products are trademarks or
registered trademarks of their respective
holders. All features and specifications are
subject to change without prior notice.
06-00585-00, 9/00
Making Networking Simple
Making Networking Simple
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